CrowdCall Privacy Policy

How CrowdCall collects personal data

~11 minute read
Posted October 14, 2019

Your privacy is important to us. It is CrowdCall’s policy to respect your privacy regarding any information we may collect from you across our website,, our apps, our chrome extension, and other sites we own and operate.

What information do we collect, and for what purpose?

The categories of information we collect includes:

  • Information you provide to us directly: We may collect personal information, such as your name, administrator/volunteer names, mobile phone numbers, location, payment information, email address, and other information about your company/organization when you register for our Service, sign up for our mailing list, or otherwise communicate with us. Customers also generally provide the full name, short name, phone number, and email address of their agents and administrators. We may also collect any communications between you and CrowdCall and any other information you provide to CrowdCall.

  • Information collected through your use of CrowdCall: We collect information about how you use CrowdCall, your actions on CrowdCall, and the content you create on CrowdCall. This includes information on new contacts (phone numbers, names, additional information), scripts, and any other content you provide through the functionalities of CrowdCall. Please remember that CrowdCall may monitor, record, and store user content in order to protect your safety or the safety of others, to assist with regulatory or law enforcement efforts, or to protect and defend our rights and property. By using CrowdCall, you consent to the recording, storage, and disclosure of such communications you send or receive for these purposes.

  • Call metadata: We collect certain data about your calls, such as the start time, end time, destination number, call quality metrics, and usage trends. We use this data for data analysis, fraud protection, and to improve our service. Note that any call you make through CrowdCall may be accessible by certain third-party organizations, such as cellular networks and voice gateway services that may be used to transmit the calls. These organizations have their own rules, policies, and security measures controlling who has access to calls transmitted through their services.

  • Information we receive from third parties: From time to time, we may receive information about you or Message Recipients from third parties and other users. We may also collect information about you that is publicly available, or if you share information with us via a social network (such as “liking” us on a social media site), in accordance with the terms of those sites.

Sharing of your information

We may share your information in the instances described below.

  • Other companies and brands owned or controlled by CrowdCall, and other companies owned by or under common ownership as CrowdCall, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Privacy Policy;
  • Third-party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, providing mailing services, providing tax and accounting services, web hosting, or providing analytics services;
  • The public when you provide feedback on our Service. For example, if you post user content on our blog or comment on our social media sites, your information, such as your first name, last initial, state of residence, and your comments, may be displayed on our Service or on our social media pages;
  • Other parties in connection with a company transaction, such as a merger, sale of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings. In such event, CrowdCall will endeavor to direct the acquirer to use and protect and use your personal information in a manner that is consistent with the privacy policy in effect at the time such personal information was collected; and
  • Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms & Conditions of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of CrowdCall, our visitors, or others.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies: Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law; provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof; processing is necessary for compliance with a legal obligation to which the Owner is subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner; processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party. In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.


The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data. Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore: Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed. Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner. The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Registration and authentication, Analytics, Contacting the User and Displaying content from external platforms. Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Additional information about Data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Last Updated October 14, 2019